Privacy Policy

The Ansonborough values you as our guests and recognizes that privacy is important to you. We want you be familiar with how we collect, use and disclose data and to trust that the information that you have provided to us is being properly managed and protected.

This Privacy Policy is issued by The Ansonborough (the “Hotel”), which includes its parents, subsidiaries, and affiliates, and covers information collected and used by the Hotel in the course of its business. Your information may be collected and used by the Hotel through your use of this Site. We have prepared this Privacy Policy to explain more about how we collect and manage your information.

This Privacy Statement describes the privacy practices of the Hotel for data that we collect:

  • Through websites operated by us from which you are accessing this Privacy Statement, including www.TheAnsonborough.com and other websites owned or controlled by the Hotel (collectively, the “Websites”)
  • Through the software applications made available by us for use on, or through, computers and mobile devices (the “Apps”)
  • Through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”)
  • Through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us
  • When you visit or stay as a guest at one of our properties, or through other offline interactions
  • In some cases, we may receive this information from a third party, such as when you book through an online travel agency or hotel booking site.

Collectively, we refer to the Websites, the Apps and our Social Media Pages, as the “Online Services” and, together with offline channels, the “Services.” By using the Services, you agree to the terms and conditions of this Privacy Statement.

By visiting www.TheAnsonborough.com and any related web sites you are accepting the practices described in this Privacy Notice.

PERSONAL INFORMATION WE GATHER
Our goal in collecting visitor information online is to provide the best web site experience possible, through delivering relevant information that meets user needs.

We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of certain features on our website. We also receive and store certain types of information whenever you interact with us. For example, like many websites, we use cookies, and we obtain certain types of information when your web browser accesses our company websites. Site usage may also provide us with other information including, without limitation, domain server, type of computer, and type of web browser and other relevant information about your online experience and use of the Site.


HOW WE USE THIS INFORMATION
We use the information collected from you primarily to fulfill your hotel reservation. Prior to your stay, this may include sending your information to the Hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.

In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (which may include text messages) for products and services that we believe would be relevant for you. We also may use information related to your stay to display targeted advertisements on our websites or on third party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new hotel locations and services and other market research.

There may be other times when we collect and use personal information, for example if you choose to participate in one of our competitions or sweepstakes, sign up to receive our newsletters or other special offers and promotions, download one of our mobile applications or participate in one of our other services. In these instances, we will collect information from you for running and administering the respective competition, sweepstakes or service that you have elected to participate in. The information collected may include personal details such as your name, address, and contact information, as well as certain demographic information. In each case, we will collect, use and secure your information in a manner consistent with the general principles set out in this Privacy Policy unless we tell you otherwise.

REGISTERING FOR EMAIL SPECIALS
Your email address will not be sold or shared with outside companies. By signing up for email specials, you will be notified of special offers and events. Should you ever wish to remove your name from our email list, simply click the unsubscribe link.

INFORMATION WE SHARE WITH OTHERS
Any personal information you provide to us on our web site when you register for emails, make a reservation or enter a contest or promotion is maintained in private files on a secure Web server. The Company Name shares this information only with Company affiliated companies in order to help us provide better service to you. These affiliates are required to maintain your information in the strictest confidence.

We may also share non-personally identifiable information with third party companies to help manage and optimize our online website and email communications. A web service company is used to help us measure the effectiveness of our advertising and how visitors use our site. Pixel tags (gifs) are small graphics used along with cookies to allow our web service company to track usage patterns and page views of users visiting our website.

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of www.TheAnsonborough.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

As we continue to develop our business, we might sell or buy properties or other businesses. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy notice.

LINKS TO OTHER WEBSITES
When using links found on our site to other web sites not affiliated with the Hotel, please be aware those sites have their own privacy policies, which may be different from our own. Also, Hotel is not responsible for services or products that are offered on these websites.

USE OF COOKIES
Cookies are used on this web site to collect non-personally identifiable visitor information. This information allows us to customize your experience on our web site and is used internally to track site usage and provide business insight regarding how users utilize content on the web site. This allows us to improve the content and design of our web site.

When you visit this Site, the Hotel may store some information on your computer. This information will be in the form of a "cookie" or similar file and can help us maintain and improve this Site. A "cookie" is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording such things as Internet addresses, passwords, and preferences. Users are identified only by a randomly assigned number, not by personally identifiable information. When you visit the website again, the cookie allows that site to recognize your browser. It cannot be executed as code or deliver viruses. With most Internet browsers, you can erase "cookies" from your computer hard drive, block all "cookies," or receive a warning before a "cookie" is stored. Please refer to your browser instructions to learn more about these functions.

CHANGING EMAIL PREFERENCES
If you provide us your email address for email specials or when you make a reservation, your email address will be added to our guestbook and you will receive specials and promotions via email.

LOCATION INFORMATION AND SERVICES
We may receive information about your location during the course of and for the purpose of providing you the services described above through your use of our websites and mobile applications. For example, if you are using our mobile applications and have consented to sharing your location information with us, this information might be collected through GPS or Bluetooth technologies to enable us to provide certain services to you such as customized offers and promotions. In addition to your use of our websites and mobile applications, we may also receive location information from wireless networks or cellular towers in proximity to your mobile device, through your internet protocol (“IP”) address or through your use of other services we provide at our hotels, such as wireless internet services. We may also have access to location information that you provide to us through your use of social media, such as when you “tweet” your location. Your location preferences can be set or modified at the device level or through modifying your settings with the relevant social media platform.

SOCIAL MEDIA
We may use various social media features such as the Facebook “Like” button on our websites and mobile applications. Certain information may be shared or otherwise provided to us through your use of these features in conjunction with our services and programs. Subject to your account and privacy settings, we may also be able to see information that you post when using these social media platforms whether or not you are using one of our services. In some instances, depending on the circumstances, we may contact you on these social media platforms. The information you post on social media sites as well as the controls surrounding these disclosures are governed by the respective policies of these third parties.

SECURITY
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. When entering the checkout area of our web site, your computer will automatically begin to communicate with our server in secure mode. Secure Socket Layer (SSL) technology encrypts your personal information during the reservation or purchase process, to protect it from being read by others during online transmittal.
The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

MANAGING YOUR INFORMATION
Through the provision of the services described above, we and in some instances our third-party partners and service providers, may communicate with you in relation to a reservation or to support any other services that we provide.

In the event any information that you provide to us is inaccurate and changes need to be made or you would like certain information deleted, your information can be updated on the Site or by contacting a customer service representative at the Hotel. Please note that in some instances it may not be possible to delete certain pieces of your information. In other instances, we may not have the ability to delete certain pieces of information that are stored on our systems or that have been provided to third parties in connection with the services discussed in this Privacy Policy.

SPECIAL INFORMATION FOR CALIFORNIA CONSUMERS
California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us through one of the methods listed under the “How to contact us” section. Please allow up to thirty (30) days for a response.

CHILDREN
Our websites are not intended for children and we do not intentionally solicit or collect personal information from individuals under the age of 18. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all commercially reasonable steps to delete that information. In limited instances, we may have a campaign or program targeted towards children. In these instances details on the information practices will be presented within the terms and conditions of the program or campaign.

POLICY CHANGES
From time to time, Hotel may update its Privacy Notice. Please be aware that whenever a change is made, the updated Privacy Notice will be posted on this site.

If you have any questions or concerns regarding this Privacy Notice, please contact us at the address below:

The Ansonborough
21 Hasell St.
Charleston, SC 29401